How to Cancel Netflix in New Zealand - Complete Guide
Netflix is one of the most popular streaming services in New Zealand, but sometimes you need to cancel your subscription. Whether you're cutting costs, switching to alternatives, or taking a break from streaming, here's everything you need to know about cancelling Netflix.
Quick Steps to Cancel Netflix
Method 1: Cancel via Netflix Website
- Sign in to your Netflix account at netflix.com
- Click your profile icon in the top right corner
- Select "Account" from the dropdown menu
- Find the "Cancel Membership" button under Membership & Billing
- Click "Cancel Membership" and confirm your decision
- Complete the cancellation by following the prompts
Method 2: Cancel via Netflix App
- Open the Netflix app on your device
- Go to "More" (bottom right on mobile)
- Select "Account" - this will open a web browser
- Follow the same steps as the website method above
Important Billing Information
When Does Cancellation Take Effect?
- Your subscription remains active until the end of your current billing cycle
- You can continue watching until your next billing date
- Netflix will send email confirmation of your cancellation
New Zealand Billing Cycles
- Monthly subscriptions: Cancel anytime, access until next month
- Annual subscriptions: Not available in New Zealand
- Gift subscriptions: Cannot be cancelled, but won't auto-renew
Refund Policy
- No refunds for partial billing periods
- Unused gift balance cannot be refunded
- Billing errors may be eligible for refunds - contact support
Current Netflix Pricing in New Zealand (2024)
| Plan |
Monthly Price |
Features |
| Mobile |
$8.99 |
1 screen, mobile & tablet only |
| Basic |
$13.99 |
1 screen, HD quality |
| Standard |
$19.99 |
2 screens, HD quality |
| Premium |
$24.99 |
4 screens, Ultra HD quality |
Before You Cancel - Consider These Options
1. Downgrade Your Plan
- Switch to Mobile plan ($8.99/month) for significant savings
- Consider Basic plan if you rarely watch simultaneously on multiple devices
2. Share with Family
- Standard plan allows 2 simultaneous screens
- Premium plan supports 4 screens - perfect for large families
- Use Subcircle to track and split costs with family members
3. Seasonal Cancellation
- Cancel during months when you watch less
- Reactivate for new seasons of your favourite shows
- Netflix remembers your preferences and watch history
Alternative Streaming Services in New Zealand
Local Options
- TVNZ OnDemand: Free with ads
- ThreeNow: Free with ads
- Neon: $11.99/month (Sky TV content)
International Services
- Disney+: $11.99/month
- Amazon Prime Video: $8.99/month
- Apple TV+: $8.99/month
- Paramount+: $8.99/month
Reactivating Your Netflix Account
Getting Back Your Account
- Sign in with your original email and password
- All your preferences and watch history will be restored
- Same billing date will apply when you reactivate
Special Offers
- Netflix occasionally offers free months to returning customers
- Check your email for reactivation promotions
- Student discounts may be available through third parties
Family Considerations
Before Cancelling a Family Account
- Check with all family members before cancelling
- Consider who uses the account most
- Review viewing habits in Account Settings
Managing Family Subscriptions
- Use Subcircle to track which family members use Netflix
- Set up spending alerts to avoid surprise charges
- Consider rotating subscriptions between family members
Contact Netflix Support
When to Contact Support
- Billing issues or unexpected charges
- Account access problems
- Refund requests for technical issues
How to Reach Netflix NZ Support
- Phone: 0800 100 122 (free from landlines)
- Online chat: Available 24/7 via Netflix website
- Email: Support available through your Account page
Next Steps After Cancellation
- Confirm cancellation via email confirmation
- Check your bank statement to ensure billing stops
- Consider alternatives that better fit your budget
- Track your savings with Subcircle to see the impact
Track Your Subscription Savings
Cancelling Netflix could save you up to $299.88 per year (Premium plan). Use Subcircle to:
- Track your savings from cancelled subscriptions
- Monitor other subscriptions you might have forgotten about
- Get AI-powered insights to optimize your subscription spending
- Share costs with family members fairly
Ready to take control of your subscriptions? Sign up for Subcircle and discover how much you could save by optimizing your subscription portfolio.
